You've closed customers, now retention feels uncertain.
Revenue is coming in, but customer success hasn't been built yet.
Post-sale support is reactive and renewals feel unclear.
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Onboarding looks different every time
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Renewals aren't tracked clearly
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You don't know which customers are at risk
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Check-ins happen when there's a problem
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Hiring a full-time Head of CS feels premature
Structured Customer Success, without a full-time hire.
I embed part-time to bring ownership, visibility and consistency to your post-sale function.
What I Handle
Onboarding Ownership
Every new customer follows a clear structure.
Health & Churn Visibility
You know which accounts are at risk.
Proactive Customer Check-Ins
Calls happen before problems escalate.
Renewal
Oversight
No surprises when contracts are due.
Expansion
Signals
Opportunities surfaced early.
How You Can Work With Me
Embedded Customer Success Support
10 hrs/week | 3-month minimum | From £2,500/month
Part-time, hands-on ownership of onboarding and retention until you're ready to hire full-time.
Customer
Revenue Risk
Audit
One-off project | From £2,000
Structured health calls with your customers, churn risk assessment and a clear revenue-at-risk report.
About Me
I work with early-stage B2B SaaS founders who've closed their first customers but haven't yet had the time (or need) to build a structured Customer Success function.
Over the past several years, I've managed enterprise and mid-market portfolios across EMEA, owning owning onboarding, adoption, renewals and expansion across accounts worth over 1.5 million ARR combined and maintaining a high level of retention.
I'm used to stepping in to fast-moving teams and bringing calm, practical structure. I work closely with founders, take ownership of onboarding and renewals and help make revenue feel predictable until you're ready to hire full-time.
1
Intro Call - We discuss your customers, current retention process and where things feel uncertain.
How It Works
2
Quick Review - I review your active accounts, onboarding approach and renewal tracking to understand risk.
3
Embedded Support - I step in for up to 10 hours per week to own onboarding, customer health and renewals.
4
Transition - When you're ready to hire full-time, I help ensure a smooth handover.
Get in Touch